All tickets will be mailed the next business day either via 1st class postage or via certified mail from the United States Postal Service. Customers choosing to have their passes mailed to them should allow 3 to 5 business days for delivery. Orders received after 12 noon will not be mailed until the next business day. Orders received on holidays, Saturdays, and Sundays will not be mailed until the next business day. Customers choosing to have their passes mailed to them will be charged a mailing/processing fee.
Customers may also choose
to pick up passes at the Charlotte Transportation
Center. No mailing/processing fee will be charged for
orders that are picked up.
ETC Corporate Customers
All orders are to be picked up per the instructions on your receipt. Each company will make arrangements with CATS to pick up the entire order for all of their employees and distribute the order to those who purchased online. Passes will be picked up or delivered to employers as per their scheduled date. Any orders received after the ordering period, will only be available for pick up the next month. When picking up your order from your employer, you must provide your electronic receipt. ETC Customers may not pick up passes at the Charlotte Transportation Center.