General questions
CATSPass app is the name the Charlotte Area Transit System (CATS) has given to a program developed by a company called Passport. It's state-of-the-art technology that lets you purchase tickets and passes for trains within the CATS system.
  • No more paper tickets
  • No need to carry cash, count exact change or find a ticket machine
  • Store tickets on your phone for future use
  • Pay a single fare or multiple fares for a group of riders
  • Buy tickets on your phone
No, the app is free to download and use. The only cost is what you pay for your tickets or passes. No service or handling fee is added to the cost of the tickets or passes.
Yes, you must have an Apple or Android phone or tablet that is capable of accessing the internet so your ticket can be purchased and activated.

Just open the app and follow these simple five steps:

      1. Choose the Pass Type: One Way, Day Pass, Weekly (7 Day Pass), Youth/Senior/Disabled One Way
      2. Choose your quantity: You can buy multiple tickets to use later. Ten can be purchased at one time. But you can have more than ten available.
      3. Note that for Roundtrip, you can buy 2 One Way passes.
      4. Check out: Pay with Visa, MasterCard, or Discover or use your CATS Cash Wallet with preloaded funds.
You may be able to receive reimbursement by providing your employer with a receipt of your ticket purchase, but you should check with your employer first. Additionally, if you have a transit benefit card with the Visa/MasterCard logo, you can use it to purchase tickets with the app. Please check with your employer for details on what options are available for you.
Getting and Using the CATSApp
Go to either the App Store (for iPhone) or Google Play (for Android) and search for 'CATSPass app'. Follow the instructions for your phone.
You can download the CATSPass app on iPhones running an operating system of iOS 9.3 and above and Android phones running an operating system of 4.3 and above. Before downloading the latest operating system, be sure to check the app store description for supported versions. Jailbroken and rooted phones are not supported.
Try logging out of the app and logging back in, and then try powering your phone off and then back on. If you continue to experience technical difficulties, navigate to the 'Help' tab in the app, or go to the Help Desk form online and submit a request to the Help Desk for assistance.
You are responsible for showing proof of valid fare to operators, fare inspectors or other authorized personnel.

Here are some tips to keep in mind when using CATSPass app:

Create an account before purchasing tickets

  • Make sure you create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. Use the correct email address
  • Your downloaded tickets are linked to the email address you used when you bought them. If you sign in to the app with a different email address, those tickets will not be available. Watch your battery level
  • Just like with paper tickets, you are responsible for making sure you have a valid fare at all times. Remember to keep your phone charged!
  • Activate your ticket before boarding.
Your Account
  • After you first launch the app, you'll see a prompt to create an account.
  • Or when you make a purchase you will be prompted to create an account.

For additional assistance, navigate to the 'Help' tab in the app, tap 'Help' and there are instructions to guide you in creating an account.

You should use 'Create an account' if you don't have one or want to create a new one. Use 'Sign in' if you want to use an existing account.

Navigate to the 'Help' tab in the app, go to the 'My Account' setting and you will find a prompt to change your password.
Payment
No, you can use either a credit / debit card or load cash into the CATS Cash Wallet on the app by visiting CATS' Transit Center Customer Service booth at 310 East Trade Street, Charlotte, N.C. 28202. Once you have loaded cash via a CATS Customer Service Representative you can purchase passes. You can also use a valid credit or debit card to purchase tickets or passes using the CATSPass app.

We accept Visa, Mastercard, and Discover.

Adding a debit/credit card can only be done while making a purchase. Log into your account online or in the app to make a new purchase and an 'Add New Card' prompt will display.

All personal and credit card information is stored as tokenized data on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server. No account information is stored within the application.
Once the payment is authorized, the payment is processed immediately. A receipt will be emailed to your shortly thereafter.
First, confirm you have the correct bank card details registered in the app exactly as they appear on your card and billing statement, such as billing address, zip code and three-digit security code on the back.
Other common errors include entering a '.' (period) after the middle initial, including the apartment number in the Address Line 1 field, and incorrect billing address. If everything is correct, contact your bank for further information.
Transactions showing as 'pending' have not been processed and are typically removed within two business days. Your credit card will not be charged for these transactions.
Purchasing Fares
Yes, you can purchase more than one ticket at a time.
For a family sharing an email account, you should log into your CATSPass app account, then buy tickets from each individual phone. Once tickets are activated, you can't transfer those tickets to another phone. Alternatively, each app user may set up his or her own account with different email addresses linked to the same or a different bank card.
No, you will have to purchase tickets or passes every time you need them. However, you may purchase multiple tickets at one time for future use.
Activating your tickets
You can activate your ticket when you see your train approaching and you are standing in the CATS Fare Zone. Your ticket must be activated before boarding a vehicle. One-ride tickets expire after 105 minutes.

If you have not used the ticket, then CATS may be able to refund your ticket. The funds will go back to either your credit / debit card used or your Cash Wallet within the app to use for a future pass purchase.

Yes, a mobile ticket can expire. Each ticket has a clear date and countdown timer to let you know it is still valid and when it will expire. Once the ticket or pass expires it moves into your Rider History.

In the event that your activated ticket expires before you can use it, you would be required to purchase another ticket for your trip. That's why you should wait until you see your bus train or streetcar approaching to activate your ticket.

Yes, just go to the 'multiple' ticket tab in 'My Tickets', and select the number and type of tickets needed for the group traveling with you. The number of tickets will show in the upper right corner of your ticket. You may select an individual ticket to display by tapping on the number, and then selecting that ticket from the drop down menu. To use more than one ticket, you must first purchase the tickets by going to the 'Buy Tickets' tab. When doing so, those traveling on the multiple tickets should stay with you as you have the phone with the ticket, otherwise they might get a $50.00 citation.

The CATSPass app uses the GPS location feature on your smartphone or tablet. You must allow it to access that feature for the real-time information to function.

Showing Your Fare

Initially the mobile purchased tickets are designed to be used on the LYNX system Light Rail but customers can use them to transfer to/from LYNX to a busCATS buses.

If an inspector or operator asks to see your ticket, simply click on the blue button on the bottom right side of your ticket.

Bus operators and other personnel are instructed not to touch a customer's device. Please use the 'Help' feature in the app for instructions on how to use or visit the CATS website at ridetransit.org for instructions.

Yes, the expiration date and time is displayed on the top of your ticket. If your ticket expires and turns 'grey' you may remain on the vehicle to complete your trip, but you may not board another vehicle until you buy or activate another ticket.

Some devices with older operating systems do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before your vehicle arrives. You should also check to make sure you don't have too many applications open at one time, which can also affect the responsiveness of the app.

If your ticket cannot be read or displayed, it is not valid.

Where can I get more information?

 Visit www.ridetransit.org for more information or click the 'Help' tab in the app.