Just open the app and follow these simple five steps:
Create an account before purchasing tickets
For additional assistance, navigate to the 'Help' tab in the app, tap 'Help' and there are instructions to guide you in creating an account.
You should use 'Create an account' if you don't have one or want to create a new one. Use 'Sign in' if you want to use an existing account.
We accept Visa, Mastercard, and Discover.
Adding a debit/credit card can only be done while making a purchase. Log into your account online or in the app to make a new purchase and an 'Add New Card' prompt will display.
If you have not used the ticket, then CATS may be able to refund your ticket. The funds will go back to either your credit / debit card used or your Cash Wallet within the app to use for a future pass purchase.
Yes, a mobile ticket can expire. Each ticket has a clear date and countdown timer to let you know it is still valid and when it will expire. Once the ticket or pass expires it moves into your Rider History.
In the event that your activated ticket expires before you can use it, you would be required to purchase another ticket for your trip. That's why you should wait until you see your bus train or streetcar approaching to activate your ticket.
Yes, just go to the 'multiple' ticket tab in 'My Tickets', and select the number and type of tickets needed for the group traveling with you. The number of tickets will show in the upper right corner of your ticket. You may select an individual ticket to display by tapping on the number, and then selecting that ticket from the drop down menu. To use more than one ticket, you must first purchase the tickets by going to the 'Buy Tickets' tab. When doing so, those traveling on the multiple tickets should stay with you as you have the phone with the ticket, otherwise they might get a $50.00 citation.
The CATSPass app uses the GPS location feature on your smartphone or tablet. You must allow it to access that feature for the real-time information to function.
Initially the mobile purchased tickets are designed to be used on the LYNX system Light Rail but customers can use them to transfer to/from LYNX to a busCATS buses.
If an inspector or operator asks to see your ticket, simply click on the blue button on the bottom right side of your ticket.
Bus operators and other personnel are instructed not to touch a customer's device. Please use the 'Help' feature in the app for instructions on how to use or visit the CATS website at ridetransit.org for instructions.
Yes, the expiration date and time is displayed on the top of your ticket. If your ticket expires and turns 'grey' you may remain on the vehicle to complete your trip, but you may not board another vehicle until you buy or activate another ticket.
Some devices with older operating systems do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before your vehicle arrives. You should also check to make sure you don't have too many applications open at one time, which can also affect the responsiveness of the app.
If your ticket cannot be read or displayed, it is not valid.
Visit www.ridetransit.org for more information or click the 'Help' tab in the app.